Jira Administrator

About the CompanyAt Helo.ai by VivaConnect, we’re transforming how businesses communicate with their customers. From SMS, WhatsApp, RCS, Voice, to Contact Centre Solutions, we enable brands to build impactful connections. With 25+ years of industry expertise, handling 30+ billion engagements annually, and partnerships with Meta, Google, and leading telecom operators, we’re not just another company—we’re trailblazers in business communication. If you’re looking to grow your career in enterprise Jira administration within an innovation-driven organization, your search ends here!About the RoleAs a Jira Administrator (L2), you’ll take ownership of our complete Jira ecosystem and ensure it operates efficiently, securely, and at enterprise scale. You will:ResponsibilitiesGovern and manage the Jira environment with best practicesDesign, configure, and optimize complex workflowsHandle integrations and automation using APIsEnsure the tool is structured, scalable, and aligned with business operations Most importantly — you must deeply understand the tool, its architecture, limitations, scalability, and the “heaviness” of Jira in enterprise environments.Your Day-to-Day ResponsibilitiesManage and maintain Jira for performance, stability, and scalability.Configure projects, workflows, issue types, screens, schemes, and custom fields.Implement and enforce Jira governance policies across teams.Define and manage user roles, groups, and permission schemes securely.Ensure compliance, audit logs, and structured access control.Create dashboards, advanced JQL filters, and reporting frameworks.Build automation rules to improve process efficiency.Handle API integrations and automation scripting for system connectivity.Integrate Jira with DevOps tools like Jenkins, Bitbucket, Git, Confluence, and CI/CD pipelines.Understand and manage the complexity and load (“heaviness”) of Jira in large-scale environments.Troubleshoot performance, configuration, and integration issues.Train teams on structured and efficient Jira usage.Maintain documentation for workflows, governance policies, and configurations. Your Growth @ Helo.aiHere, growth is not just vertical—it’s holisticWork on enterprise-level Jira governance and integrations.Gain exposure to DevOps, automation, and scalable systems.Access certifications, mentorship, and structured upskilling.Collaborate with engineering, product, and operations teams.Build expertise in managing complex Jira ecosystems.QualificationsEducation: Bachelor’s degree in Computer Science, IT, or related field.Experience: 3+ years as a Jira Administrator or similar role in enterprise environments. Required SkillsStrong understanding of Jira administration & configurationsDeep knowledge of workflows, issue types, schemes & screensStrong command over JQL and advanced reportingExperience in Jira governance frameworksHands-on experience with Jira plugins and marketplace appsExperience with Jira API integrations & automation scriptingStrong understanding of system scalability and performance optimizationAbility to manage the operational complexity (“heaviness”) of enterprise Jira setups Preferred Skills Experience with Jenkins, Kubernetes, CI/CD pipelinesKnowledge of Bitbucket, Git, ConfluenceExposure to DevOps environmentsExperience managing large-scale Jira instancesEqual Opportunity StatementAt Helo.ai, we celebrate diversity and are committed to building an inclusive and collaborative environment for all. If you’re passionate about Jira governance, API integrations, and managing enterprise-grade systems — we’d love to hear from you!

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