Application Support Analyst

This job is with S&P Global, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.About the Role: Grade Level (for internal use): 08The Team:The IT Operations team at S&P Dow Jones Indices (S&P DJI) owns and maintains the production IT systems that underpin S&P DJI's index platforms and applications, ensuring their high availability. We prioritize service excellence, collaborative problem-solving, and continuous improvement while working with global stakeholders across business operations, infrastructure, and development teams to support the robustness of S&P DJI's critical index platforms. Responsibilities and Impact: Provide daily Level-2 production support for Index Data Platforms, ensuring high availability and timely resolution of issues to maintain business continuityMonitor and validate daily data load jobs, proactively identifying failures and performance degradation before they impact business operationsSupport historical data migration activities, including validation, reconciliation, and issue resolution to ensure data integrity across platformsRespond to critical production incidents with immediate workarounds and drive restoration efforts to meet stringent business continuity requirementsPartner with business operations teams to deliver technical and data support, investigating data queries and resolving operational issues efficientlyPerform comprehensive root-cause analysis, track defects through resolution, and collaborate with engineering teams to implement permanent fixesLead post-incident reviews and ensure corrective and preventive actions are documented, tracked, and implemented to prevent recurrenceExecute disaster recovery processes and coordinate change management activities including approvals and release coordination with global teamsMaintain and continuously improve support documentation, runbooks, and procedures while communicating effectively with global customers and stakeholdersWhat We're Looking For: Basic Required Qualifications: Bachelor's degree in Computer Science, Information Systems, or Engineering, or equivalent demonstrated work experience in production support environments3-5 years of hands-on experience in Level-2 application and data production support with proven track record of issue resolutionProficiency with database technologies such as Microsoft SQL Server, Oracle, PostgreSQL, or other relational databases, including PL/SQL troubleshooting and stored proceduresExperience with enterprise application technologies including Microsoft .NET (C# MVC), Java, RDBMS, and modern web frameworksStrong experience with cloud platforms such as AWS services including ECS, EC2, RDS, S3, CloudWatch, EMR, Lambda, Glue, or equivalent cloud technologiesProficiency with monitoring and observability platforms such as Datadog, Dynatrace, Grafana, or similar monitoring solutionsAdditional Preferred Qualifications: Experience with DevOps practices and CI/CD pipeline management using tools like Jenkins, Azure DevOps, GitLab CI, or similar automation platformsFamiliarity with ITSM processes and tools such as ServiceNow, PagerDuty, or similar incident management platforms for enterprise support workflowsKnowledge in Financial Services with experience in Index/Benchmarks, Asset Management, or Portfolio Investment domainsExperience working with large datasets across Equity, Commodities, Forex, Futures, and Options asset classes in production environmentsAbout S&P GlobalDow Jones Indices At S&P Dow Jones Indices, weprovideiconic and innovative index solutions backed by unparalleledexpertiseacross the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction.We'rethe largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500®and the Dow Jones Industrial Average®. More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluatingportfoliosand developing investment strategies. S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital,commodityand automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit/spdji.What's In It ForYou?Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, PartnershipThroughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.Our benefits include: Health & Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep you energized for your time on.Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to reportfraud@. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. -----------------------------------------------------------Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to:pliance@and your request will be forwarded to the appropriate person.US Candidates Only:The EEO is the Law Posterdiscrimination protections under federal law.Pay Transparency Nondiscrimination Provision -203 - Entry Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH203 - Entry Professional (EEO Job Group)]]>

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