Vice President - ServiceNow + Saviynt

Nomura Overview:Nomura is a financial services group with an integrated global network. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its four business divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking), and Banking. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit . Nomura Services, India supports the group’s global businesses. With world-class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support, the firm plays a key role in facilitating the group’s global operations across four international regions. At Nomura, creating an inclusive workplace is a priority. Our approach to inclusion encompasses a variety of initiatives, including sensitization campaigns, implementing conducive policies & programs, providing infrastructure support and engaging in community events. Over time, we have made meaningful progress in these areas, and this commitment has been well-recognized across the industry. We are proud recipients of the prestigious Top 10 Employers award by the India Workplace Equality Index (IWEI), IWEI Gold Employer of Choice awards, India CSR Leadership Award 2024 for Holistic Village Development Program and the YUVA Unstoppable Changemaker Awards. Key Responsibilities:Strategic Leadership & Governance:Develop enterprise-wide ServiceNow catalogue strategy aligned with Nomura's global IAM objectivesLead cross-functional teams and manage stakeholder relationships across business divisionsEstablish governance frameworks and standards for catalogue design and implementationDrive organizational change management for catalogue adoption across global marketsProvide executive oversight for ServiceNow catalogue operations and performanceProvide regular governance updates to senior managementTechnical Architecture & Implementation:Design and oversee ServiceNow service catalogues specifically for IAM/IGA processesLead integration strategy between ServiceNow and Saviynt IGA platformCreate and optimize catalogue items, forms, and workflows with complex approval hierarchiesImplement advanced ServiceNow scripting solutions using JavaScript for enhanced functionalityConfigure ServiceNow Service Catalogue framework and ensure scalable architectureSet up initial technical integration between ServiceNow and Saviynt, ensuring required tables are in syncBusiness Partnership & Process Management:Collaborate with IAM team, business stakeholders, and end users to gather enterprise requirementsPartner with IT, Security, HR, Legal, and business units to align catalogue processes with business operationsTranslate complex technical concepts to executive stakeholders and board committeesLead application onboarding processes through ServiceNow catalogue integrationFacilitate access certification workflows and unauthorized access remediation processesRisk Management & Compliance:Ensure catalogue solutions meet regulatory requirements across all operating jurisdictionsImplement comprehensive security controls and audit trails within catalogue processesLead compliance initiatives with industry standards (ISO 27001, SOX, etc.)Oversee testing frameworks including integration testing with Saviynt platformDrive risk assessment and mitigation strategies for identity management workflowsPerformance Management & Continuous Improvement:Monitor catalogue performance metrics and user satisfaction across global user baseLead troubleshooting and resolution of critical catalogue-related issuesDrive continuous improvement initiatives to optimize catalogue performance and user experienceEstablish benchmarking practices and implement cost optimization strategiesOversee capacity planning and resource allocation for catalogue servicesTeam Development:Mentoring and training of resourcesDevelop team capabilities and technical expertise across ServiceNow and IAM domainsRequired Skills & Experience:Leadership & Strategic Experience:15+ years of total experience with 3-5+ years in ServiceNow administration and development3+ years in senior leadership roles managing enterprise technology initiativesProven track record of leading cross-functional teams and managing global stakeholder relationshipsExperience in vendor management and strategic technology partnershipsDemonstrated success in driving organizational change and digital transformationTechnical Expertise:Expert-level knowledge of ServiceNow Platform Administration and Service CatalogueAdvanced proficiency in ServiceNow scripting (JavaScript), HTML, and web services/REST APIsDeep understanding of Identity and Access Management concepts and enterprise architectureHands-on experience with Saviynt Identity Governance and Administration platformBasic understanding and working knowledge of Saviynt platformStrong knowledge of workflow design, integration patterns, and UI/UX principlesFlexibility in adapting to different languages as forms may require Japanese inputsBusiness & Industry Knowledge:Understanding of ITIL framework and IT service management principlesKnowledge of identity management standards (SAML, OAuth, SCIM) and RBAC conceptsExperience with security frameworks and regulatory compliance in financial servicesFamiliarity with agile methodologies and project management principlesRequired Qualifications:Education & Certifications:Bachelor's or master’s degree in computer science, Information Technology, or related fieldServiceNow Certified System Administrator (required)ServiceNow Certified Implementation Specialist - Service Catalogue (preferred)Additional ServiceNow certifications (CSA, CIS) highly valuedIndustry Experience:Experience in Identity and Access management services within banking or financial services industry preferredBackground in managing enterprise-level technology implementationsExperience with global, multi-jurisdictional technology deploymentsNomura Leadership Behaviours:Leadership Behaviours DescriptionElementExploring Insights & VisionComprehensively analyse nature of the problems we face and set our focus toward the future visionGather IntelligenceCreate a visionIdentify an issueMaking Strategic DecisionsAnalyse options and feasibility to resolve issues, in making judgments and recommendationsIdentify countermeasuresAssess feasibilityMake a judgmentInspiring Entrepreneurship in PeoplePromotes the vision and goals to others in such a way that inspires commitment and independent contributionsInfluenceInspireCommitElevating Organizational CapacityMaximize organizational productivity through leadership development and engagementHave an ownership in own developmentSupport other‘s growthEncourage organizational growthInclusionRespect diverse perspectives and promote psychological safety and the creation of a risky cultureFoster psychological safetyEncourage the active participation of all talentsFoster a risk cultureWe are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees. We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, carer’s responsibilities, sexual orientation, gender identity, gender expression, race, color, national or ethnic origins, religious belief, disability or age.*Applying for this role does not amount to a job offer or create an obligation on Nomura to provide a job offer. The expression /"Nomura/" refers to Nomura Services India Private Limited together with its affiliates.*The benefits are subject to change and will be in accordance with Company’s policies as may be applicable from time to time).

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