Cloud Engineer

About ArcserveArcserve provides exceptional solutions to protect the priceless digital assets of organizations in need of full scale, comprehensive data protection. Established in 1983, Arcserve is the world’s most experienced provider of business continuity solutions that safeguard every application and system, on every premises and every cloud. Organizations in over 150 countries around the world rely on Arcserve’s highly efficient, integrated technologies and expertise to eliminate the risk of data loss and extended downtime while reducing the cost and complexity of backing up and restoring data by up to 50 percent.Role: Cloud Engineer Job DescriptionThe Cloud Engineer will be a critical leader and technical contributor in our Cloud and Infrastructure Team. The individual will design, build and operate critical cloud and infrastructure services that are part of Arcserve’s service portfolio. The successful candidate will have a track record of success leading other technical personnel and working in diverse Information Technology (IT) environments that contain a mix of Windows Servers 2016/2019/2022. Proven technical expertise in Windows server administration is vital for this role, and the successful candidate will have experience supporting complex IT environments. We work in a highly collaborative, hands-on, team environment creating a learning culture focused on growing our business.THIS ROLE WILL SUPPORT CUSTOMERS AND PARTNERS ACROSS DIFFERENT REGIONS AND THE CANDIDATE WILL NEED TO HAVE THE ABILITY TO WORK IN DIFFERENT SHIFTS Essential Job Responsibilities:Provide both leadership and hands-on technical support in a global team environmentMentor and train other technical team membersDevelop logical and physical architecture drawings for existing and new IT environmentsIncorporate automation, e.g., use of scripts, to minimize errors and manual effortSet-up and operate reliable Windows Server 2016 and Server 2019, 2022 infrastructure with ability to see the process through from inception through production.Performs technical planning, system integration, verification, and validation of systems.Evaluate customer requirements and implement compliant engineering architecture designs and documentation.Provide technical input to ensure system design and delivery schedules are properly developed and implemented.Provide inputs to project plans and support scoping and estimation discussions.Identify and troubleshoot issues while working with the team to efficiently solve problems and implement solutions. Perform root cause analysis of critical incidents, engineer permanent solutions, and coordinate implementation.Use trouble-ticketing system to manage and track all work effortsProvides on-call support – rotates on-call duties with other team membersAbility to do occasional travel if requiredPerform other duties as requiredRequired Job Qualifications: Bachelor’s degree in computer science or related field or equivalent combination of education and related work experience to meet the essential functions of the positionAt least 10 years of experience designing, deploying, and operating diverse IT solutionsExperience in designing, implementing, operating, and troubleshooting complex systemsDeep knowledge and ability to perform administration of Windows Server 2019 -2022, AD, GPO, Hyper-V, FCM, SCVMM, TCP/IP, DNS, DHCPVirtualization (Hyper-V, VMWare) and migration experience from one to the other.Storage: S2D cluster setup and maintenanceImplement security measures, manage user access/permissions, apply patches/updates, monitor threats, and maintain firewall rules.Automation and Scripting: PowerShell, Batch, Python etc. Knowledge of Atera automation software.Design, Deploy and maintain cloud solutions and infrastructure in a multi cloud environment. (AWS, GCP/AZURE)Ability to produce detailed technical documentation and updated records of work carried out while adhering to customer requirements and standardsStrong interpersonal communication and organizational skills to work with clients, team members, and management staffDemonstrated analytical and critical thinking skills sufficient to meet project objectivesCapacity to work closely with cross-functional groups in a collaborative, team environment across different time zonesExcellent written and verbal communication skills with the ability to present complex technical information in a clear and concise mannerAbility to work independently or as part of a team environmentAbility to manage multiple projects in a fast-paced environmentPreferred Job Qualifications: Experience with AD, GPO, FCM, SCVMM, Microsoft Hyper-V SAN and Storage Spaces Direct (S2D) (must be highly skilled with good experience)Experience with Hyper-V and VMWare and migration (must be highly skilled with good experience)Knowledgeable in storage and disaster recovery infrastructure and technology (skilled with good experience)Experience with CI/CD tools: Terraform, Git, and Chef (skilled with good experience)Experience with Backup as a Service (BaaS) and Data Recovery as a Service (DRaaS) (preferred experience)Experience with monitoring tools like Nagios/Grafana (good to have)Relevant Microsoft certifications (must)ITIL Foundations certification and/or experience working with ITIL (good to have)Share CV and details if interested:SCVMM exp:Windows server exp:DNS:Hyper V:Automation and Scripting:Curr CTC:Exp CTC:Notice:Ok with working in flexible shifts:

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