Sr. Team Member – End User Support

Minimum 8 years of experience in IT endpoint management and infrastructure support.Technical Expertise:Proven experience managing 3,000+ endpoints across multiple locations.Strong knowledge of endpoint security, patch management, and asset lifecycle management.Hands-on experience with tools such as Microsoft Intune, SCCM, Desktop Central, Service Desk, or similar endpoint management solutions.Exposure to network and server coordination for seamless endpoint integration.Operational Scope:Experience managing 100+ branches and supporting an employee base of 6,000+ users.Ability to ensure compliance, standardization, and performance monitoring across all endpoints.Leadership & Management:Proven ability to lead a team of 5 or more members, handling task allocation, performance tracking, and timely project delivery.Strong communication, coordination, decision-making, and stakeholder management skills.Preferred Qualifications:ITIL certification or equivalent process knowledge.Experience in vendor management and project rollout coordination.

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