Event IT Support Engineer

We are looking for a dedicated IT Service Desk & Event Support Specialist to provide technical support across IT operations and high-profile events. This role combines hands-on IT troubleshooting with VIP and event technology support, ensuring seamless experiences for both our clients and event attendees across India.Location : Mumbai | Rotational ShiftKey Responsibilities:Service Desk Operations:- Perform installations, maintenance, and repairs on desktops, laptops, tablets, and peripherals, primarily on-site. - Configure and deploy operating systems (Windows 7/8/10/11) via SCCM or Ghost imaging, and manage data transfers. - Troubleshoot productivity tools like MS Office, antivirus software, and other applications. - Handle customer interactions, update/close tickets in ticketing systems, and deliver support at customer locations across India.Event & VIP Support:- Assist in planning, setup, and execution of live events, conferences, and VIP experiences. - Monitor IT infrastructure during events, including network connectivity, AV systems, and other technology components. - Provide high-touch technical support for VIP guests, speakers, and sponsors, ensuring flawless presentations and connectivity. - Proactively anticipate and resolve technical issues for VIP attendees.Event Documentation & Reporting:- Document all technical issues, resolutions, and event feedback. - Provide reports on technical support activities, equipment status, and incident management. - Recommend improvements for future event technology setups based on learnings and feedback.Collaboration & Communication:- Work closely with event coordinators, production teams, and internal stakeholders for smooth event execution. - Communicate effectively with internal teams and vendors to quickly resolve technical issues. - Maintain professionalism when interacting with clients, event organizers, and VIPs.Qualifications & Skills:- Graduate with 3–8 years of experience in IT support, service desk, or event technology roles. - Experience providing VIP-level support during events is a plus. - Familiarity with AV systems, live streaming technology, and event network infrastructure. - Strong troubleshooting skills for hardware, software, and network issues. - Excellent customer service, multitasking, and communication skills. - High attention to detail and organizational ability. - Flexible to work 6-day rotational shifts (24x7 support).Why Join Us:This is a unique opportunity to combine IT expertise with live event operations, supporting high-profile events and VIPs across India. If you enjoy problem-solving under pressure and delivering exceptional customer experiences, we want to hear from you!

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