Operations Head- Insurance

Key Responsibilities1. Financial GoalsDrive operational cost optimization and improve productivity across insurance operations.Ensure accurate premium accounting, reconciliation, and payout management.Support revenue growth by minimizing leakages, errors, and TAT delays.Track and improve policy issuance, renewals, and persistency metrics.Partner with business and finance teams to meet budgeted targets and margins.2. Operational GoalsOversee day-to-day insurance operations across Life, Health, Motor, and GI.Ensure smooth policy issuance, endorsements, renewals, cancellations, and servicing.Define and monitor turnaround time (TAT) and service quality benchmarks.Act as the escalation point for critical operational and client issues.Coordinate with sales, claims, finance, IT, and compliance teams for seamless execution.3. Process GoalsDesign, standardize, and continuously improve SOPs and workflows across insurance verticals.Drive automation and digitization of operational processes.Ensure data accuracy and MIS governance for decision-making.Implement process controls to reduce operational risk and dependency on individuals.Lead process audits and corrective action plans.4. People GoalsBuild and lead a centralized and regional insurance operations team.Define roles, KRAs, and performance metrics for team members.Drive employee engagement, productivity, and retention.Coach and mentor senior team members and future leaders.Foster a culture of ownership, accountability, and service excellence.5. Training & Capability BuildingIdentify training needs for operations teams across insurance products and processes.Conduct regular product, system, compliance, and process trainings.Ensure team readiness for new insurer tie-ups, product launches, an

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