Hiring for a Domain Consultant - Customer Service

Greetings from Infosys BPMWe are hiring for a Domain Consultant - Customer Service Please use below link to apply and register your applicationDescription:Job Role: Domain Consultant - Customer ServiceJob Location: Bangalore/PuneExperience: 7+ yrsAbout the RoleAn expert in customer support and contact centers, you understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you’re ready to apply your knowledge to help clients optimize and transform their customer service solutions.You’ve led a customer support transformation project previously and experimented with how GenAI can impact your business and understand large scale technology delivery. Additionally, you are familiar with the selling processes, and you’ve pitched proposals with business cases and solutions to help solve problems.ResponsibilityEvaluate clients’ current customer service offerings, identify gaps, shape vision, provide recommendations and propose strategic solutions that address their unique needs and business goalsDefine business cases, business and implementation roadmaps, and execute solutionsLead delivery teams to redesign clients’ organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiencesCollaborate with visual designers and analytic teams to generate insights and deliver customer centric, insight driven solutionsAdvise clients on ways to measure and improve their customer-centric metricsLead change-management initiatives that drive adoption, ease implementation, and position clients’ customer-service solutions for ongoing successEstablish

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