Payroll Specialist

Responsibilities:- Serve as the first point of contact for all client queries related to EPF and NPS processes, rules, and regulations. - Provide accurate, timely, and compliant responses to client inquiries. - Clarify procedures for registrations, transfers, withdrawals, claims, and grievances. - Guide clients on EPF and NPS statutory requirements and best practices. - Assist in explaining relevant government notifications, amendments, and policy changes. - Advise on timely filings and ensure clients are aware of regulatory deadlines. - Liaise with EPFO, CRA, and NSDL/Protean on behalf of clients to resolve escalated issues. - Facilitate client access to EPFO and NPS portals for account management and updates. - Build and maintain strong professional relationships with client HR and payroll teams. - Conduct knowledge-sharing sessions to address recurring issues and enhance client understanding.Skills & Competencies:- In-depth knowledge of EPF & NPS rules, regulations, and procedures. - Hands-on experience with EPFO, NPS (CRA/NSDL) portals. - Excellent communication and interpersonal skills for client interaction. - Strong problem-solving skills with a customer-first approach. - Ability to manage multiple client queries simultaneously. - Proficiency in MS Office (Excel, Word, Outlook) and familiarity with HRMS tools.Experience:- 3 to 6 years of experience in HR operations, payroll processing, or statutory compliance, preferably in a client-servicing role. - Experience in handling EPF and NPS processes for multiple clients is an advantage.

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