Senior Training Manager

Job Title: Senior Manager – Training (International BFSI)Location: [Mumbai, Malad]Employment Type: Full-TimeDepartment: Learning & Development / Operations / BFSIJob Summary:We are seeking an experienced and strategic Senior Manager – Training to lead learning and development initiatives across international BFSI operations. The ideal candidate will have deep domain expertise in banking, financial services, and insurance, with a proven track record of designing and delivering training programs for global teams in compliance, customer service, operations, and risk management.️ Key Responsibilities:- Develop and implement training strategies aligned with international BFSI standards and business goals. - Lead end-to-end training lifecycle: needs analysis, content design, delivery, and evaluation. - Oversee onboarding, process, compliance, and leadership training across banking, insurance, and financial services verticals. - Collaborate with global stakeholders to localize training for regional regulations. - Manage a team of trainers and instructional designers across geographies. - Monitor training effectiveness using KPIs such as CSAT, NPS, productivity, and quality scores. - Ensure alignment with regulatory bodies and audit requirements for training documentation and delivery. - Leverage digital learning platforms (LMS, e-learning, virtual classrooms) to scale training globally. - Drive continuous improvement through feedback loops, post-training assessments, and refresher programs.Qualifications:- Bachelor’s or Master’s degree in any field. - 8+ years of experience in training and development within the BFSI domain, with international exposure. - Strong understanding of banking operations, insurance workflows, financial compliance, and customer service. - Experience managing global training teams and cross-border learning programs. - Excellent communication, stakeholder management, and leadership skills.Preferred Skills:- Certifications in training (e.g., CPTM, ATD, Kirkpatrick) or BFSI (e.g., CAMS, ICA, IRDA). - Familiarity with LMS platforms (e.g., SuccessFactors, Cornerstone, Moodle). - Knowledge of Six Sigma, Lean, or other process improvement methodologies. - Multilingual capabilities are a plus.What We Offer:- A global platform to lead impactful training initiatives. - Opportunities for career advancement in L&D and BFSI leadership. - Competitive compensation and benefits. - Access to cutting-edge learning technologies and resources.

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