Field Training Coordinator

Job Summary: We are seeking a detail-oriented and proactive professional to lead the training, onboarding, and ongoing development of our front-end staff. This role plays a critical part in ensuring exceptional customer service delivery by equipping staff with the skills and knowledge they need, minimizing attrition through engagement, and upholding operational excellence across customer-facing roles. Key Responsibilities: Conduct orientation programs for all new front-end staff, ensuring alignment with company values, policies, and service standards Deliver in-field training across multiple locations and monitor progress to ensure successful training completion Develop, update, and implement effective training modules and materials tailored to various service scenarios Conduct regular verification of trained staff to ensure skill retention and consistent service quality Analyze training effectiveness and recommend improvements based on performance data and customer feedback Collaborate with operations and HR teams to identify skill gaps and deliver targeted training interventions Support attrition control by maintaining strong engagement with staff through learning and development opportunities Drive excellence in customer experience by ensuring all staff are equipped to meet or exceed service expectations Requirements: Bachelor's degree in any discipline; specialization in HR, Hospitality, or Business is a plus 2-4 years of experience in staff training, customer service, or operations Excellent communication, presentation, and interpersonal skills Strong organizational skills and attention to detail Ability to work independently and travel to multiple locations as required Proficiency in Microsoft Office and basic training tools/platforms Preferred Experience: Prior experience in retail, hospitality, or service sectors Exposure to learning management systems (LMS) or digital training tools Track record of reducing staff attrition or improving customer satisfaction scores through training initiatives

Created: 2025-08-09