Client Experience Lead - Psychology

Job Title: Client Experience Lead- PsychologyCompany: EvolusisWork Style: Hybrid | Full-timeExperience: 3–5 years in client-facing or program delivery rolesCompensation: Competitive, aligned with experience and responsibilityCompany DescriptionEvolusis is redefining intergenerational communication through intelligent AI chatbots and voice agents.We design and deliver high-impact programs rooted in psychology, behaviour, and communication science. Our clients rely on us not only for strong frameworks, but for exceptional delivery, structured execution, and trusted relationships.In this role, you will represent Evolusis directly to clients and senior stakeholders — owning the quality of experience across every engagement.Role DescriptionWe are looking for a Client Experience & Program Delivery Associate with 3+ years of hands-on client-facing experience who can independently own delivery and relationships.You will be responsible for managing client communication, facilitating programs, coordinating execution, and ensuring every engagement runs smoothly from onboarding to closure.This is a frontline role with real ownership, suited for someone confident in client conversations, comfortable leading sessions, and accountable for delivery outcomes.Key ResponsibilitiesClient Communication & Relationship Management- Act as the primary point of contact for clients during program execution - Manage onboarding, scheduling, expectation-setting, and ongoing communication - Build and maintain long-term, trusted relationships with client stakeholders - Handle client concerns, scope changes, and delivery challenges professionally - Ensure clarity, responsiveness, and consistency in all client interactionsProgram Delivery & Facilitation- Independently deliver and facilitate workshops, sessions, and communication programs - Engage participants across age groups and seniority levels - Manage group dynamics, time, and engagement effectively - Maintain a professional, structured, and high-energy learning environment - Collect and synthesize participant feedback into actionable insightsProgram Preparation & Execution- Develop deep understanding of program goals and client context - Customise delivery approach within defined program frameworks - Prepare and adapt decks, scripts, and activity plans (core content provided) - Coordinate logistics, tools, and schedules across stakeholders - Ensure flawless execution across all delivery touchpointsProposal & Business Support- Support proposal creation and solution structuring using existing frameworks - Join client discovery and proposal discussions as the delivery representative - Provide realistic delivery inputs to shape timelines and expectations - Collaborate with sales, product, and leadership teams for aligned executionYou’re a Great Fit If You…- Have 3–5 years of experience in client-facing, facilitation, consulting, HR, L&D, or program delivery roles - Are confident handling senior stakeholders and complex client conversations - Have strong facilitation, presentation, and communication skills - Build trust quickly and manage relationships with maturity - Are organised, proactive, and execution-focused - Thrive in fast-paced, high-accountability environments - Take full ownership of delivery quality and client satisfactionSkills & ToolsRequired- Client relationship and stakeholder management - Program facilitation or training delivery experience - Strong verbal and written communication - Coordination, documentation, and follow-ups (Google Workspace, Notion, CRM tools)Good to Have- Experience delivering behaviour, communication, or leadership programs - Proposal writing or solution design exposure - Familiarity with psychology-based frameworks - Ability to create or refine decks (Canva / PowerPoint / Figma)What You’ll Gain- Ownership of high-impact client programs end-to-end - Direct exposure to AI-powered communication and psychology-driven solutions - Opportunities to work with senior clients and leadership teams - A strong portfolio of delivery, facilitation, and client success work - Long-term growth into a Client Experience Lead or Program Head roleWho Can Apply- Professionals with 3+ years of relevant client-facing or delivery experience - Individuals comfortable leading sessions, meetings, and stakeholder discussions - People passionate about client experience, communication, and behavioural science

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