Assistant Manager Technical Services - Critical Care

Job OverviewProduct Technical Specialist (PTS) is responsible for fulfilling technical support requirements & expectations of whole Sales & Service Unit for assigned product.Job Responsibilities and Essential Duties- Conducting technical trainings for assigned product. - Providing online & onsite support to field service teams for resolving technical issues - Monitoring Installation, maintenance & corrective service cases - Supporting & resolving technical needs of sales department - Fulfilling QRC requirements of assigned product - Spare part inventory & tools management for assigned product. - Ensuring uptime for installed base of assigned product - To ensure technical and regulatory issues are attended, resolved, and completed within agreed timelines. - To fulfill technical expectations of whole SSU for assigned product. - Ensure Uptime for the installed base of assigned product. - Monitor open & closed calls on weekly basis and ensure open calls are closed at the earliest. - Support Field staff in installation and ensure proper documentation. - Monitor short supplies during installation and coordinate with Logistics for complete supplies. - Coordinate with respective BAs to resolve technical issues if needed. - Monitor open FSCA’s and ensure closure within timeframes given by DCUs. - Ensure parts related to FSCAs are procured from factories to perform FSCAs. - Ensure proper documentation of FSCAs. - Coordinate with Head QRC - India to ensure completed FSCAs are properly documented, and reports uploaded on QRC portal. - Monitor Spare Parts inventory on fortnightly basis and ensure inventory is maintained at its minimal level. - Monitor slow moving inventory and analyze the cause of slow movements with respect to install base and historical consumption. - Ensure that VAN Stocks are cleared from time to time and inventory is returned to mother warehouse after testing. - Coordinate with Local Academy to ensure every engineer is trained and certified to attend installation & breakdown calls. - Ensure that all tools used by Field Engineers are calibrated from time to time. - Coordinate with Zonal service Heads to understand the training needs in the region and organize Product Service Trainings. - To ensure all documentation pertaining to installation, Open & Closed Calls, Service Reports, FSCA Reports, Training Certificates are stored in a proper manner to make them available as and when required. - Coordinate with local Head QRC for maintaining compliance to all quality requirements.Minimum Requirements- Strong education background, preferably in the field of engineering with 7 to 9 years of relevant experience in managing Technical Services - Solid technical background, with understanding or hands-on experience in Medical & Healthcare sector - Excellent client-facing and internal communication skills - Excellent written and verbal communication skills

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