Customer Care Executive

Job Purpose:Responsible for Appointments scheduling, tele calling, Business performance of clinic, client counseling and feedback.Responsibilities:·Greet all visitors and patients professionally and with empathy.·Answer incoming calls, WhatsApp messages, and emails promptly and accurately.·Educate callers about services, packages, pricing, and consultation process.·Category management (Ortho, Neuro, women’s health care, Pediatrics)·Responsible for providing Quality and Effective services to the customer.·To meet and engage with HNI and other customers and focus on repeat buys·Responsible for Client Feedback on quality of services and customer experience.·Responsible for Complaint Management; acknowledge and resolve complaint; timely escalating unresolved complaints.·Responsible for Mystery Audit Score /NPS Ensures a high degree of Customer Service and experience for all customers visiting clinic i.e. living up to the Aqua Centric promise of a world class clinic.Focus on Customer RetentionEducation Qualifications:- Required Bachelors degree from various fieldExperience:- Minimum 2 Years’ Experience in managing Front Line Business - Preferred experience in Health care or Hospitality IndustrySkills- Well versed in excel, word & managing data - Should be excellent in communications - Should have a better understanding of Business strategies, client acquisition and client retentions

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