Customer Care Representative

JOB FUNCTIONS AND RESPONSIBILITIES- Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met - Logs all borrower contacts into the loan servicing system - Offer long term resolutions to customers to resolve delinquency - Proficient use of an autodialing system to maximize effectiveness and increase contact ratios - Required to make the prescribed number of contacts during the daily work schedule - Familiar with the customer relations functions and the services offered - Perform miscellaneous job-related duties as assigned by the department managerEDUCATION / EXPERIENCE- This position requires strong customer service skills - Must be fluent in English - Overall knowledge and experience in mortgage loan servicing desirable but not required - Graduate degree is preferred - Undergraduates must have at least 6 months call center experienceWORK SCHEDULE OR TRAVEL REQUIREMENTS- Must be willing to work in US timings - Shifts and Schedules: Our call center hours of operation are Monday – Friday 8:00am – 9:00pm EST, and on Saturdays 8:00am – 5:00pm EST, shifts will fall into those timeframes. - Associate must have stable internet connect (>50 MBS speed) while schedule to work from home and must be resided at the base location (Office site) all the time while working from home. - Currently on hybrid business model where employees will be scheduled to work from office and or at time work from home. - Associated will be required to work from office for Training and initial production days till they start meeting production / performance numbers consistently - minimum 6 months - Associate must be flexible as scheduled shift changes and skill set may be changed from Customer service to Customer resolutions and vice versa because of business needs.

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