Care Specialist

Job Title: Clinic Counsellor Location: Chembur, Mumbai Role Overview: We are looking for a proactive and patient-focused Clinic Counsellor to manage end-to-end clinic operations, coordinate with doctors, and support patients through their consultation journey. The role is central to ensuring a smooth and high-quality experience at our Weight Loss Specialty Care clinic. Key Responsibilities: • Patient Engagement & Counselling Welcome and counsel patients visiting the clinic. Understand patient history, concerns, and readiness before OPD consultation. Educate patients on treatment options, procedures, and next steps. • Clinic Operations Management Ensure smooth day-to-day functioning of the clinic during OPD hours. Manage appointment scheduling, rescheduling, and follow-ups. Maintain accurate patient records and data logs. • Doctor Coordination Align with doctors on daily schedules and patient flow. Ensure timely readiness for consultations and procedures. • Administrative Support Handle basic clinic inventory (forms, stationery, BP monitor, etc.) Coordinate with backend teams (marketing, insurance, etc.) when needed. Support camp days and special events as required. Desired Skills & Qualifications: • Bachelor’s degree in any discipline; preference for background in healthcare, psychology, or related fields. • 2-4 years of experience in healthcare, clinic operations, counselling, or customer service. • Excellent communication and interpersonal skills in English, Hindi, and Marathi. • Ability to work in fast-paced, patient-centric environments. • Basic proficiency with Excel/Google Sheets and clinic software (preferred).

Created: 2025-08-05