Warehouse In-Charge

TYPE OF ROLE: Individual Contributor Role LOCATION: Corporate Office, Mumbai.BU/ DIVISION: Logistics JOB PURPOSE: The Warehouse Operations Manager is responsible for the end-to-end lifecycle of inventory and facility management. This role demands a data-driven leader who can optimize WMS/TMS workflows, manage a large 3rd-party workforce, and maintain /"Best-in-Class/" standards in SLA, Cost, and Quality. You will be the primary point of contact for resolving complex disputes with both vendors and customers.KEY RESPONSIBILITIES1. Operational Excellence (Inbound & Outbound)Oversee seamless receiving (Inbound) and dispatch (Outbound) processes to meet daily throughput targets.Manage 3rd-party manpower providers, ensuring optimal staffing levels and high productivity.Ensure 100% adherence to SLAs for order fulfillment and delivery timelines.2. Inventory & Systems ManagementInventory Health: Maintain 99.9% inventory accuracy through rigorous cycle counting and wall-to-wall audits.WMS/TMS Mastery: Act as the super-user for the Warehouse Management System (WMS) and Transport Management System (TMS) to automate workflows and reduce manual errors.Monitor aging stock and implement /"First-In, First-Out/" (FIFO) or FEFO protocols.3. Quality, Safety & Infrastructure5S & Safety: Implement and sustain 5S methodology to ensure a world-class working environment.Security: Oversee site security protocols to prevent pilferage and damage.Facility/Infra: Manage warehouse infrastructure, including MHE (Material Handling Equipment) maintenance and racking integrity.4. Dispute Resolution & Relationship ManagementVendor Disputes: Resolve discrepancies in received quantities, damaged goods, or delayed shipments.Customer Disputes: Address claims regarding short-shipments, wrong items, or delivery quality.Act as the bridge between the warehouse floor and the procurement/sales teams.5. Financial Stewardship & Cost ControlManage the operational budget (OPEX) with a focus on cost reduction initiatives.Provide detailed reports on /"Cost per Line/" or /"Cost per Unit/" to senior management.Identify bottlenecks to improve productivity and reduce overtime costs.EDUCATIONAL QUALIFICATIONS: BE /B TechWORK EXPERIENCE: 4-10 years preferably in consumer durables industry NO OF REPORTEES: 3rd Party Workforce

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