Food and Beverage Executive

Job descriptionGuest Services Supervisor (Food & Beverage Executive/ Captain)Location:Otoki Restaurant, Colaba, MumbaiOtoki is an Elegant Izakaya Inspired Japanese Restaurant located in Colaba.Job Summary:Otoki Restaurant is seeking a skilled and service-oriented Guest Services Supervisor to lead the floor operations and ensure exceptional guest experiences. The candidate will be responsible for supervising the front-of-house team, taking and serving orders, ensuring smooth table service, and maintaining high standards of hospitality. This role requires hands-on leadership and the ability to manage all aspects of service efficiently.Key Responsibilities:- Guest Service Excellence: - Welcome and greet guests warmly, ensuring they feel valued throughout their dining experience. - Assist guests with menu selection, provide recommendations, and address special requests or dietary requirements. - Serve food and beverages professionally and ensure tables are cleared promptly and neatly. - Handle guest complaints or concerns promptly and escalate them to the manager when necessary. - Team Leadership: - Supervise and guide the service team, including stewards and waiters, to deliver consistent and exceptional service. - Conduct pre-shift briefings to share daily specials, promotions, and important service notes. - Lead by example, demonstrating professionalism and efficiency in all service aspects. - Operations Management: - Oversee table assignments, reservations, and the smooth flow of service on the floor. - Ensure proper table setup, cleanliness, and adherence to restaurant standards before, during, and after service. - Coordinate with the kitchen and bar staff to ensure timely and accurate order delivery. - Serving and Clearance: - Take food and beverage orders accurately and ensure proper service to guests. - Clear tables systematically and assist in resetting for the next guests. - Ensure all serving and clearance activities are performed with attention to detail and in a timely manner. - Sales and Upselling: - Promote daily specials, beverages, and desserts to guests to enhance their dining experience and achieve sales targets. - Maintain knowledge of the menu and confidently suggest pairings or add-ons. - Compliance and Standards: - Ensure compliance with health, safety, and hygiene standards at all times. - Regularly inspect the dining area to maintain a clean, organized, and appealing environment.Qualifications:- Proven experience as a Captain or in a similar role within a restaurant. - Hands-on experience with table service, including serving and clearance. - Strong communication, interpersonal, and multitasking skills. - Knowledge of Japanese or Asian cuisine is a plus but not mandatory.Key Traits:- A professional, approachable, and team-oriented demeanor. - Attention to detail and a proactive approach to guest needs. - Ability to work under pressure in a fast-paced environment. - Willingness to work flexible hours, including evenings, weekends, and holidays.What We Offer:- Competitive salary and benefits including Service Charge and Tips. - Opportunities for professional growth within a dynamic team. - A supportive and collaborative work culture.Job Type: Full-timeBenefits:- Food provided - Health insurance - Provident FundSchedule:- Fixed shift - Rotational shiftSupplemental Pay:- Yearly bonusWork Location: In personExpected Start Date: immediate

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