Senior Technical Support Engineer

Who We Are:Cimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized products for over 17 million global customers. Our Mass Customization Platform consists of modular, multi-tenant services. Our businesses can choose the solutions that work for them or assemble any custom combination they need. This makes it easier and faster to do things like introduce new products, reach customers, and track orders. Just last year, Cimpress generated over $3B in revenue through customized print products, signage, apparel, packaging, and more.As a National Pen brand, provides custom marketing solutions to 22 countries worldwide, fostering global connections between businesses and their customers. We specialize in personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Our operations are supported by a network of 9 facilities across North America, Europe, Africa, and India. This global presence underscores our commitment to the timely delivery of our products and services to customers across the markets we serve.About the role:This role involves providing L1/L2 application and infrastructure support by monitoring systems, coordinating issue resolution, and ensuring smooth IT operations. Ideal for engineering or computer science graduates who prefer non-coding technical roles, it requires strong analytical skills, proactive problem-solving, and effective communication. The role includes working with tools like SolarWinds and New Relic and databases (Oracle, MongoDB, and SQL) while collaborating across teams to maintain system stability and performance. Flexibility to work night and weekend shifts is expected.What you will do:Minimum 4 years of experience in the e-commerce/telecom/enterprise IT/banking industryMonitor schedules (infra & application) via mail or via system like SolarWinds, New Relic, etc.Once is received on basis of criticality, connect with right teams over email or chatFollow up with teams through the while they are getting fixedCommunicate to stakeholders until issue is fixedOptimize the s on continuous basis to avoid unwanted and unnecessary sMaintaining and updating technical documentation and SOPsAttention to detail, a proactive approach while working on sComplete ownership of L1 and L2 supportUnderstanding the functioning of the system.Collaborating with other verticals.To check/analyze the transactions and logs and device settlements.Monitor process and software changes that impact production supportExperience in providing L2-level support to customers (medium to large).Exposure to AI/AI Ops concepts for monitoring, ing, or process Optimization is preferred.Good understanding of ITIL processes (Incident, problem, and Change Management)Experience in analysis of application logs for errors and corrections.Understanding and exposure to DB (Oracle, MongoDB, SQL) will be an added advantage.Knowledge of Python and Selenium tools for automation will be added to the advantage.What will make your candidacy great:Basic understanding of operating systemsBasic understanding of server, client, network, storage & backupBasic to intermediate knowledge of automation scripting(Shell/Python or similar)Basic understanding of monitoring tools and knowledge in relationaldatabase, Linux, UNIX, Java, C++Basic knowledge of HTML and website development will be an addedadvantageFamiliarity with Agile/Jira/Scrums is good to haveInterpersonal skills for role:Good verbal & written communication in EnglishWilling to work in night and weekend shiftsAbility to work under pressure and should be a team playerGood grasping, Willing to work in support, right attitude toward workBachelor's degree in engineering/computer science with technical understanding and experience.MCA in IT or ComputersBTech or BE or MTech from non-IT & computer streamBTech or BE or MTech IT or computers but do not want to get in coding and testing of ITWhy You'll Love Working Here:Being at Cimpress means that you don't see work as just a building, a desk, or a manufacturing floor. You see it as a chance to take a step forward in your career journey--and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what's next, we're always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we're capable of. Some might call that a challenge; we just call it another great day at work.Equal Opportunity Employer:Cimpress is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status, or any other basis protected by human rights laws or regulations. This list is not exhaustive, and, in fact, in many cases, we strive to do more than the law requires.We're Remote-First:In 2020, Cimpress adopted a remote-first operating model and culture. We heard from our team members that having the freedom, autonomy, and trust in each other to work from home and the ability to operate when they are most productive empowers them to be their best. Vista also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results. Currently we are enabled to hire remote team members in over 30 US states as well as several countries in Europe, including Spain, Germany, the UK, the Czech Republic, the Netherlands, and Switzerland.Please visit:Meanwhile, you can know more about our company details through the below-mentioned links:Cimpress Vision - us: Our story--India e-commerce website corporate Website -

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