Technical Support Engineer

Job Title: Technical Support Engineer (Remote – India)Job SummaryWe are looking for a reliable and customer-focused Technical Support Engineer to assist users with technical issues and ensure a smooth product experience. The ideal candidate will have a strong problem-solving mindset, good technical knowledge, and the ability to communicate solutions clearly to both technical and non-technical users. This is a remote role that requires responsiveness, ownership, and attention to detail.Key ResponsibilitiesProvide technical support to customers via email, chat, or phoneDiagnose and troubleshoot software, hardware, and network-related issuesResolve customer queries in a timely and professional mannerEscalate complex issues to the appropriate internal teams when requiredDocument issues, resolutions, and processes for future referenceCollaborate with engineering and product teams to improve product performanceAssist in creating help guides, FAQs, and knowledge base articlesMonitor system performance and proactively identify potential issuesRequired QualificationsBachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)1–4 years of experience in technical support or a similar roleBasic understanding of operating systems, networking, and troubleshooting techniquesFamiliarity with support tools, ticketing systems, and CRM platformsStrong communication skills and a customer-first approachAbility to work independently in a remote environmentPreferred QualificationsExperience supporting SaaS products or web applicationsKnowledge of databases, APIs, or cloud platformsFamiliarity with tools such as Zendesk, Freshdesk, or JiraAbility to read logs and perform basic technical analysis

Apply Now