Technical Support Engineer

Note: Candidates with immediate joining will be preferredAbout the CompanySoftcell is an Apple Business Partner focused on the enterprise / corporate customer base. We are seeking Jamf Pro On-Premise Support Resident Engineers (L1 and L2) to manage, maintain, and support the Jamf Pro on-prem infrastructure and Apple device management environment. The role requires hands-on expertise with Jamf Pro administration, server maintenance, scripting, and coordination with internal IT teams to ensure platform stability and compliance.Location: Airoli, MumbaiAbout the RoleThe role requires hands-on expertise with Jamf Pro administration, server maintenance, scripting, and coordination with internal IT teams to ensure platform stability and compliance.The role involves supporting a highly regulated BFSI environment governed by RBI guidelines, internal audit requirements, and information security frameworks.The Resident Engineer will ensure Jamf infrastructure aligns with regulatory expectations around endpoint security, logging, audit readiness, and change governance.The position requires strict adherence to banking-grade operational discipline, documentation standards, and controlled change processes.ResponsibilitiesProvide Level 2 operational support for Jamf Pro on-premise environmentPerform Jamf Pro application upgrades, including: Pre-upgrade checks, Upgrade execution, Post-upgrade validation and rollback planningManage Jamf Pro database operations, including: Regular database backups, Restore and recovery activities, Database health monitoringExecute Jamf Pro server maintenance activities on a scheduled and ad-hoc basis, including: OS patching, Service restarts, Certificate renewals, Performance monitoringDevelop and maintain automation scripts (Shell / Bash) for: macOS management, Policy execution, Compliance and reportingAdminister and support Jamf Connect, including: Authentication workflows, Directory integrations, Troubleshooting login issuesSupport Apple ecosystem management, including: macOS lifecycle management, iOS/iPadOS fundamentals, Apple Business Manager (ABM) integrationsCoordinate with internal IT teams of the customer, such as: Infrastructure, Network, Security, Service DeskTroubleshoot Jamf-related issues and perform root cause analysisEnsure adherence to enterprise standards, security baselines, and change management processesMaintain technical documentation and SOPs for Jamf operationsEnsure compliance with RBI Cyber Security Framework (CSF) requirements applicable to endpoint management.Maintain audit-ready documentation, including change logs, patch reports, access controls, and upgrade records.Implement and monitor endpoint security policies aligned to banking standards (device encryption, password policies, OS hardening, logging).Ensure strict adherence to change management approvals prior to upgrades, patches, or configuration modifications.Support SIEM integration (if applicable) to ensure log forwarding and monitoring compliance.Ensure segregation of duties and secure credential management practices.QualificationsJamf 200 certification or higher (Jamf 300 preferred)Strong hands-on experience with Jamf Pro On-Premise deploymentsProven expertise in: Jamf Pro upgrade planning and execution, Jamf Pro database backup and restore, Jamf Pro server maintenanceSolid scripting skills (Shell / Bash; Python is a plus)Good working knowledge of: Jamf Connect, macOS internals and Apple ecosystemUnderstanding of: Certificates (SSL/TLS), LDAP / AD / Entra ID integrations, Enterprise IT processesStrong communication and coordination skills for working with multiple IT teamsAbility to work independently as a Resident Engineer in a customer environmentUnderstanding of RBI Cyber Security Framework (CSF) and banking regulatory expectations.Knowledge of endpoint hardening standards applicable to BFSI environments.Experience supporting regulated environments (Banking / NBFC / Financial Services) preferred.Familiarity with audit documentation and evidence preparation for compliance reviews.Experience3+ years of experience in Apple device managementMinimum 3+ years of hands-on experience with Jamf Pro on-premise supportPreferred SkillsExperience with enterprise security baselines (CIS, compliance policies)Familiarity with monitoring tools and log analysisExposure to ITIL processes and change managementExperience working as a Resident Engineer in a regulated enterprise environment is strongly preferred.Prior exposure to audit interactions, compliance reporting, and regulated change processes is an advantage.Operational Clause:Candidates must be willing to undergo background verification as per banking industry norms.Strict adherence to confidentiality and data protection policies is mandatory.Work may require alignment with bank working hours, including scheduled maintenance windows during off-business hours.Pay range and compensation packageL1: INR 6 Lakh per annumL2: INR 9 Lakh per annum

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