Manager E Commerce Operations

Role Overview:This role will be responsible to lead and scale marketplace and quick commerce operations across platforms such as Amazon, Flipkart, Blinkit, Zepto, Instamart, and other emerging channels by ensuring high service levels, optimal inventory availability, strong platform visibility, and seamless operational execution to drive revenue growth.Role & Responsibilities:Marketplace Operations ManagementOwn end-to-end operations across marketplaces (Amazon, Flipkart, Tata 1mg, HealthKart, etc.)Ensure accurate listings, catalog hygiene, pricing alignment, and content optimizationMonitor seller health metrics including ratings, SLA adherence, cancellations, and penaltiesCoordinate with marketplace account managers for business growth initiatives Quick Commerce Operations ManagementManage operations across quick commerce platforms (Blinkit, Zepto, Swiggy Instamart, etc.)Ensure high fill rates and strong product availability across dark storesCoordinate with demand planning and supply chain teams for replenishmentMonitor platform-wise sales, availability, and stock movementInventory Planning & ReplenishmentEnsure optimum stock availability across marketplace FCs and dark storesTrack stock aging, inventory turnover, and slow/non-moving inventoryPlan replenishment to prevent stock-outs and revenue lossOrder Fulfillment & Service Level ManagementEnsure adherence to dispatch timelines and platform SLAsMonitor fill rate, cancellation rate, and return rateDrive operational efficiency to improve customer experiencePlatform Coordination & Relationship ManagementWork closely with platform KAMs to drive visibility, participation in campaigns, and operational improvementsResolve operational escalations, claims, and reconciliation issuesReporting & Performance Tracking: Track and publish daily/weekly dashboards covering-Platform-wise sales performanceFill rate & availabilityStock coverage & inventory healthCancellation & return ratePlatform service levelsRevenue vs targetProvide actionable insights to leadership.Process Improvement & AutomationBuild scalable SOPs for marketplace and quick commerce operationsDrive ERP, OMS, WMS integration with platformsImprove operational efficiency and reduce revenue leakageExperience Needed (Professional): 5 – 8 years exp in D2C, Nutraceutical, FMCG, Pharma, Consumer brandsDesired Candidate Profile: Must Have Expertise In:Marketplace & Quick Commerce operations (Amazon, Flipkart, Blinkit, Zepto, Instamart, etc.)Inventory planning & supply chain coordinationManaging platform relationshipsStrong operational ownership mindset & cross-functional coordination skills

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