Monitoring Engineer

Key Responsibilities: Monitor server, network, and application health via SolarWinds, ManageEngine, and Zabbix platforms. Administer and fine-tune monitoring tools to optimize alert configurations and thresholds Respond to system alerts and perform initial diagnosis for incidents involving system availability, resource utilization, and performance Execute basic OS administration tasks across Windows/Linux environments Work with cross-functional teams to escalate critical issues and perform root cause analysis Create and maintain dashboards, event logs, and performance reports for capacity planning Develop automation scripts and schedules for routine checks and remediation Ensure all systems meet defined SLAs and performance benchmarks Document monitoring procedures, escalation flows, and corrective actions taken Proficiency in SolarWinds, ManageEngine OpManager, and/or Zabbix monitoring platforms Solid understanding of Windows and Linux server administration (basic config, service health, patching) Experience with SNMP, WMI, ICMP, and log file analysis Knowledge of system performance metrics, alert tuning, and event correlation Scripting experience (PowerShell, Bash, Python) is a plus Strong troubleshooting skills with a proactive approach to incident resolution Excellent collaboration and communication skills 2–12 years’ experience in systems monitoring or NOC roles

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