Customer Service Team Lead

Job DescriptionPosition Name: Customer Service Team Leader - OnlineLocation: Head Office in KalaghodaExperience : 4yrs online salesOpen to work in rotating shifts/"Only Local candidates apply/"About the RoleWe’re looking for a Customer Service Team Leader for our online team to drive exceptional customer experience, lead a high-performing team, and support sales growth through strong relationship management and service excellence.What You’ll DoLead and coach the customer service team to meet service and sales targetsManage customer interactions across phone, email and chat.Oversee order processing, returns, refunds, and issue resolutionMonitor failed/unconfirmed orders and improve conversion ratesBuild strong customer relationships to drive repeat businessIdentify upselling and cross-selling opportunitiesHandle escalations and ensure quick, effective resolutionsCollaborate with internal teams and retail stores for seamless serviceWhat We’re Looking For4 years of customer service experience (1+ year in a leadership role preferred)Strong communication and team management skillsCustomer-first mindset with problem-solving abilityGood Excel/reporting skillsOrganized, detail-oriented, and able to multitask ABOUT ENSEMBLEEnsemble encapsulates precisely what it means…a collection of beautiful garments brought together. Ensemble has been a destination store for those in the know for over 35 years. Our DNA is not only made up of great fashion moments but also of many special occasions. To us clothes are not only for an occasion, they are an integral part of our lives. What makes us unique is our passion for championing and nurturing traditional Indian craftsmanship. From bringing the sari back into fashion, to reviving fabrics and embroidery techniques; Ensemble is committed to marrying India's rich heritage of incredible workmanship with an elegant contemporary aesthetic.LINKS:

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