Customer Support - Location - Mumbai/Pune/Bangalore

Greetings From Ushta Te.Hiring for the role of Customer Support for one of the top mnc client.Location - Mumbai/ Bangalore/ PuneExperience - Fresher to 5 YearsIf interested kindly share your updated resume on below email idsReceive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes• Walk customers/ Provide navigational support on self service portal• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines• Place outbound calls to customers when required in line with Client / Company guidelines• Work productively whilst maintaining exceptional call/data quality standards in line with targets• Contribute to the team through open and regular communication with peers / supervisors• Adhere to all company or departmental policies and procedures (personnel and operational)• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process• Maintain regular and punctual attendance in line with company policies and procedures• Minimise customer complaints and escalations by providing exceptional service and call controlPersonal Attributes• Able to work on a flexible basis as determined by the business needs• Ability to work under pressure• Team worker• Positive Attitude• Quick Learner• Punctual and Disciplined• Good Communication skills• Customer Focussed• Results driven• High standards of Integrity• Attention to detailWorking Hours:• Shift will be in any of United States of America time zones• Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

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