Program Manager

Need to know about us At LRQA, we work hand in hand with our clients, solving some of the hardest challenges the world faces. Partnering with clients to eliminate child labour and modern-day slavery through responsible sourcing and transparency, we identify and reduce ESG risk across operations and value chains. Are you passionate about making a positive impact in the world through Environmental, Social and Governance (ESG) solutions? Join us as a key player in our mission to drive change and create a sustainable future for our clients.Program Manager We’re looking for a dynamic, instinctive, and highly organised Program Manager to support and shape global client programs focused on responsible sourcing, ESG/Human Rights due diligence, and supply chain risk monitoring.This is a dual-impact role:leading end-to-end program execution across supplier assessment workflows, andsupporting the Program Reporting team to develop insightful dashboards and customised reporting using Power BI and platform data (EiQ).If you thrive in fast-paced environments, enjoy working across global stakeholders, and can translate complex supply chain data into clear insights — this role is for you.Key Responsibilities1) Program Management (Risk Monitoring & Supplier Engagement)Act as the subject matter expert on client assessment requirements and manage regional risk monitoring execution externallyProvide clear guidance to suppliers, respond to inquiries, calibrate internal teams regularly, and ensure systems and documentation stay updatedPlan, communicate, and monitor execution of assigned Responsible Sourcing / CSR / Social Compliance / Human Rights Due Diligence programsEnsure suppliers schedule audits and/or risk interventions as required; coordinate with monitoring firms when neededLead pre- and post-assessment communications with suppliers to support smooth service deliveryReview audit reports and assessment documentation across the region, focusing on:high-risk areas & repeat findingscritical issues and quality concernsmissing special elements / required audit componentsManage Corrective Action Plans (CAP):review evidence and CAP plansfollow up with high-risk suppliersguide closure and gap remediationMaintain internal SOPs, guidance, and instructions to ensure the program meets client expectations and Statement of Work (SOW) obligationsEscalate critical issues to client stakeholders, LRQA Program Manager, or Service Line Manager when needed (e.g., supplier refusal, unresolved critical findings)Keep systems/trackers accurate and client-ready on an ongoing basisGenerate program performance and KPI reporting (risk mitigation progress, supplier TAT, program activity tracking)Collaborate with global teams across time zones to meet SLA and service delivery commitmentsTravel as required for onsite activities (assessments, supplier/client meetings, engagement sessions)Support additional ad-hoc program assignments when requested2) Data Analysis & Reporting (Insights, Visualisation & Dashboards)Use customer supply chain data methodologies, Power BI, and EiQ platform data to develop reports and visualisations that support decision-makingUnderstand each client’s risk identification mechanisms and optimise reporting models accordinglyDesign and build reporting tailored to client needs, including:supplier social responsibility performancesupply chain risk exposure and mitigation progressresponsible sourcing maturity/transition indicatorssegmentation insights and program recommendationsBuild standardised offline analytical tools/dashboards for efficient cross-platform analysisIdentify correlations, interpret trends, and help translate findings into meaningful insights for customersDrive data integrity by identifying and resolving missing information or gapsPartner closely with platform leads to align reporting outputs to client goals and risk data structureRespond quickly and accurately to ad hoc reporting requests and questionsQualifications & ExperienceExcellent verbal and written communication in English and Indian languages; other SEA languages are a plusBachelor’s degree in a quantitative field and/or equivalent practical experience8+ years in program/project management and/or auditing within:Ethical Sourcing / Labour ComplianceEnvironmental monitoringSocial compliance / Human Rights due diligence (either brand/retailer side or service provider)Strong understanding of supply chain ecosystems, manufacturing environments, codes of conduct, and industry schemesHighly detail-oriented and proactive — comfortable identifying risks, gaps, and “cracks” in systemsStrong stakeholder management skills; able to translate complex data into clear, actionable insightsHighly proficient with:Power BIAdvanced ExcelAnalytics tools / reporting automation(ChatGPT exposure preferred)Able to work independently, under pressure, and across time zones with integrity and professionalismWillingness to travel for business when necessary

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