Omni Commerce Ops Intern

Job Title: Omni Commerce Ops InternLocation: MumbaiBrand: Galeries LafayetteDuration: 3 MonthsWorking Days: 5 days a week (Work from Office – Mumbai) Role Overview The Omni Commerce Ops Intern will support day‑to‑day omni‑channel operations and process optimization across logistics, packaging, testing, documentation, training, analytics, and customer experience. Key ResponsibilitiesLogistics: LSP partner workflow optimizationPackaging: Order coordination, identification of stock requirements, and pricing comparisonTesting: Testing of unique operational scenariosBRD: Creation of Business Requirement Documents for new or updated processesSOPs: Creation and updation of SOPs for Omni Commerce OperationsTraining: Training stakeholders on finalized processes to ensure higher adoptionAnalytics & Platform Access: Ensuring access to reports and triggers is created, tracked, and maintainedProgram Management: Coordination of objectives identified under omni ops deliverablesLegal Mitigations: Supporting compliance with LMA and other legal requirementsCustomer Experience: Supporting customer care and optimizing workflows using a robust FAQ databaseRequirementsStrong interest in operations, process management, and omni‑channel commerceGood coordination and documentation skillsAnalytical mindset and attention to detailWillingness to learn and work with cross‑functional teams

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