Job Title:
Customer Service Representative
Company: Kotak Mahindra Bank
Location: Mumbai, Maharashtra
Created: 2026-04-02
Job Type: Full Time
Job Description:
Company Name: Kotak Mahindra BankProfile: Kotak 811 Inbound Officer (Directly on Kotak Bank’s payroll)Qualification: Graduate MandatoryExcellent Communication skills in EnglishSalary: Up to 3,59,000 CTC depends on interviewExperience: Fresher & Experience both can ApplyKey Responsibilities:Handle inbound calls from customers related to Kotak 811 digital savings accountsResolve customer queries related to mobile app usage, transactions, login, or account issuesAssist customers with troubleshooting and guide them step-by-stepEnsure first-call resolution and maintain high customer satisfaction levelsEscalate critical or unresolved issues to the relevant departmentsMaintain call logs and update CRM systems diligently7.Meet performance targets like AHT, quality scores, and customer experience metricsHuge Incentives and Appraisals.To schedule your interview, send your CV through WhatsApp (number mentioned below)HR Rutuja - 9822687351