Clinic Experience Executive

Job Title: Clinic Experience ExecutiveEmployment Type: Full-time, onsiteLocation: Mitsu Clinic, Andheri (Mumbai)This role requires in-clinic presence. Only candidates available for onsite work will be considered.About the roleYou will be the first person patients interact with—over phone, WhatsApp, and in person.Your role is to ensure every patient feels:heardguidedcomfortableYou will also manage appointment bookings, coordinate with therapists, and ensure smooth daily clinic operations.Key Responsibilities1. Client Enquiries & Conversion (Primary Responsibility)Handle new leads and enquiries via calls, WhatsApp, app chat, and emailsUnderstand client concerns, ask the right screening questions, and guide them toward the most suitable serviceEnsure clear communication of pricing, policies, and next steps2. Client Experience & RetentionEnsure a seamless onboarding experience for all new clientsFollow up with pending leads and inactive clientsAddress concerns, manage escalations, and handle distressed clients with maturity and empathy3. Clinic Operations ManagementSupervise and manage day-to-day functioning of the clinicCoordinate closely with psychologists and psychiatrists regarding availability, session updates, and operational needsMaintain clinic readiness, punctuality standards, and overall service quality4. Cross-Functional Collaboration & Growth SupportWork closely with the marketing team to share insights on lead quality, client feedback, and patternsSupport review collection and client engagement initiativesContribute to operational efficiency as Mitsu expands its clinic modelWorking Schedule6 days a week: 9:00 AM – 6:00 PM (9-hour shift)One fi xed weekly off on a weekdaySunday shifts are scheduled based on clinic requirementsQualificationsBachelor’s degree from a recognized institution (mandatory).1–5 years of total work experience.Preferred background in client-facing roles such as:Healthcare clinics (skin clinics, dental chains, diagnostic centres, etc.)Hospitality (hotels, airlines, premium salons)Premium retail (opticians, jewellery, electronics, luxury brands)Call centres or customer support roles involving relationship-based support (not purely transactional processes)Ideal Candidate Profile:Proactive, detail-oriented, and comfortable using digital toolsExcellent verbal and written communication skillsComfortable handling phone calls, WhatsApp communication, emails, and app dashboardsEmotionally mature and able to handle sensitive mental health conversations professionallyComfortable working 6 days a week from the clinic)Compensation₹30,000 – ₹40,000 per month (fixed), depending on experience and communication skills. Up to ₹5,000 per month as performance-linked incentivesAbout MitsuMitsu is building a modern, accessible mental health platform through a hybrid model of in-clinic services and digital programs. Our clinics are designed to be calm, welcoming spaces where people feel safe seeking support.The front desk is the first point of contact—and one of the most important roles in shaping that experience.

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