Specialist II - P&C Ops

Role SummaryWe are hiring for an HR Operations role focused on Onboarding, Background Verification (BGV), and Offboarding operations. This role is critical to ensuring a seamless employee lifecycle experience by managing day-to-day HR ops execution while also improving turnaround times (TATs), automating low-value tasks, and strengthening data accuracy and process hygiene. We are looking for a self-starter who can run operations independently and proactively drive process improvements.Key Responsibilities1) Background Verification (BGV) - End-to-End OwnershipInitiate and track BGV cases for new hires via the BGV portal.Monitor progress and follow up with candidates/vendors to ensure timely closures.Own escalation management for Red/Amber cases, coordinate internal reviews, and document outcomes.Maintain accurate BGV status reporting and ensure compliance with internal policies.2) Onboarding Operations (Pre-joining + Day-1 Readiness)Set up new hires in Darwinbox and ensure data accuracy (DOJ, role, manager, location, employee details).Coordinate onboarding readiness with key stakeholders (IT for laptop & access, Admin/Facilities, Onboarding/ObX teams).Drive operational hygiene: documentation completion, pre-onboarding formalities tracking, stakeholder communication.Support onboarding calendars and process adherence to ensure a consistent Day-1 experience.3) Offboarding Operations (Timely & Secure Exit Execution)Manage offboarding checklist and ensure end-to-end closure on Darwinbox/HR systems.Coordinate with IMS/Admin to ensure timely removal of system and physical accesses.Track recoveries (assets/ID cards as applicable) and maintain exit data/records.4) Process Improvement & AutomationIdentify recurring operational bottlenecks and propose improvements to reduce cycle time and rework.Automate routine reporting and low-value manual work using HRIS features, spreadsheets, templates, and workflows.Improve data sanity across onboarding/offboarding trackers and HR systems with periodic audits.Build and maintain SOPs, checklists, trackers, and dashboards to improve visibility and predictability.Key Skills & CompetenciesStrong execution mindset with high ownership and attention to detail.Comfortable managing multiple workflows with tight timelines and dependencies.Ability to handle sensitive employee data with confidentiality and compliance rigor.Strong stakeholder management: can coordinate effectively across Payroll, IMS/IT, Admin, TAG, ObX, and Hiring Managers.High proficiency in:HRIS systems (preferably Darwinbox)BGV portals / vendor dashboardsExcel/Google Sheets (filters, pivot tables, lookups), and operational reportingProcess thinking: able to simplify steps, eliminate waste, and drive measurable TAT improvements.QualificationsBachelor’s degree required (MBA/PGDM in HR preferred).2-6 years Prior experience in HR Operations / People Ops with exposure to:Onboarding operationsBackground verification processesOffboarding/access removal workflowsExperience handling HRIS data updates, downloads, processing, and reconciliation is mandatory.Success Metrics (What “good” looks like)Improved onboarding and offboarding TATs with no escalations.Higher Day-1 readiness (system access + assets + stakeholder preparedness).Reduced manual effort through automation and cleaner, more reliable data.Zero compliance gaps in BGV tracking, red/amber handling documentation, and access removals.

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