Customer Service Representative (Finance)

Responsibilities:Support members via chat service, emails and over the phone throughout the member journeyResolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as requiredAddress member complaints in a compassionate and patient mannerStrive to achieve high member satisfaction by going above and beyond and delivering a ‘WOW’ member experience every timeMotivate and encourage members across the member journey to maximize member satisfactionCollaborating with the rest of the team on new member-centric initiativeProactively review the user journey, find and work upon areas of improvementSkills: Excellent written and verbal communication skillsCollaborative and result orientedStructured approach of thinking and executionStrong sense of service orientation and solution driven approach

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