Customer Service Representative

Hiring for one of our Leading Banking ClientWork Location: Vile Parle, MumbaiShould be ready for Rotational Shifts & Week OffsThis role requires a graduate degree, minimum 2 years of experience, excellent communication, and proficiency in English.Availability: Must be willing to work in rotational shifts. ResponsibilitiesCommunicate with customers via phoneProvide knowledgeable answers to questions about product, pricing and availabilityWork with internal departments to meet customer's needsData entry in various platformsKey ResponsibilitiesCustomer Support: Address, resolve, and log customer queries/complaints efficiently.Sales & Service: Cross-sell/upsell products (loans, cards, accounts) and provide financial solutions.Performance Metrics: Maintain high-quality standards, reduce call handling time, and achieve sales targets.QualificationsAt least 2 - 3 years' of relevant work experience after GraduationsExcellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multi-task, organize, and prioritize workIf interested, kindly apply on email id : amber.nayab@

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