Team Lead

Job Description: Team Leader – BPO (Night Shift)Company: TeleperformanceDesignation: Team LeaderShift: Complete Night ShiftIndustry: BPO / Customer ServiceKey ResponsibilitiesHandle and manage a team of customer service executives.Drive performance on key KPIs: CSAT, AHT, Quality, Productivity.Control attrition through engagement and timely interventions.Monitor and manage shrinkage (attendance, adherence, leaves).Provide real-time support, coaching, and call monitoring.Handle customer and process escalations effectively.Ensure strict adherence to SOPs, client guidelines, and company policies.Prepare and share daily/weekly performance reports.Coordinate with Quality, Training, and Operations teams.Skills RequiredStrong team handling and leadership skills.Good understanding of BPO metrics (CSAT, AHT, Attrition, Shrinkage).Excellent communication and problem-solving skills.Ability to work in a fast-paced night shift environment.Qualification & ExperienceGraduate in any discipline.1–3 years of experience as a Team Leader/Senior Associate in BPO.Prior experience handling international clients preferred.APPLY NOW:mamta.parmar2@Manasi Vichare: - 9082873434

Apply Now