Customer Service Representative

About Truemeds:Our vision is to make healthcare affordable and accessible to all. We are a technology-driven, telehealth platform that aims to reduce healthcare expenses multifold and improve healthcare outcomes by democratizing medicine purchases in India. Truemeds is able to recommend best value medicines from top 30 pharma brands in India to customers with precise scientific matching and outcomes history leading up to 70%+ savings for customers! No one should have to choose between their health and their healthcare costs. With this vision - we aim to make healthcare affordable and accessible to all. We are a technology driven, tele-health platform that aims to reduce healthcare expenses and improve healthcare outcomes by democratising medicine purchase in India. We aim to become the go-to e-pharmacy for the “Smart consumer” to go for best value medicines.Job Description: As a Customer Service Representative, you would have the chance to work with a great team with immense learning opportunities in the emerging field of Customer Service. The Job allows rotational working hours, is a full-time opportunity and all the responsibilities will have to be completed while working from home.• Role: Customer Service Representative• CTC: INR Upto 25,000 (Take home salary- INR 15,000-21,000/-)• Working Days: 6 days working Monday to Sunday (1 Fixed week off)Candidate Mandatory RequirementsHardware: Laptop with minimum Intel Core i3, 12th Generation or higher.Experience: At least 6 months in a Voice Process.Education: Minimum Graduation (any stream).Infrastructure: Proof of a live Broadband connection is required to receive an Offer Letter.Work timing: Must be available for Night Shifts, Split Shifts, and the 3:00 PM to 12:00 AM window.Job Responsibilities: • Answers daily customer correspondence via telephone, Email, and Whatsapp from customers. Provides order assistance and product information in an efficient and professional manner.• Working in an Inbound process, providing knowledgeable answers to questions about our product, pricing, availability and dispatch• Provide accurate, valid, and complete information by using the right resources within the company.• Handle Customer Complaints and Escalations.• Provide solutions for basic problems, work within the time limits provided, and take ownership of issues.• Go the extra mile to engage with Customer Requirements• Prior experience in Customer Service with a Pharma/Life Sciences/Chemicals/Analytical Instrumentation would be preferable.• Good communication and presentation skills• Strong telephone etiquettes to satisfy various customer situations• Customer-focused with the ability to adapt/respond to different scenarios• Friendly/professional and Ambitious person• Problem-solving skills, ability to multitask, prioritize, and manage time• Ability to work independently and in a team environment and to escalate issues as appropriate.

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