Sr. Customer Success

Designation: Senior Customer SuccessDesired Profile Required:3+ years of experience in Customer Success /Account managementUnderstanding about ERP/CRM software productsKnowledge on Product demonstration and providing training to the end users.Expert in handling customer queriesGood to have knowledge on Cloud / SAAS base applicationShould be quality focusedExcellent verbal and written communication skills Must have strong conceptual knowledgeMust be customer centric, confident and patient.Ready to travel interstate and intercityKey Roles & Responsibilities:In-house Product Subject Matter ExpertResponsible for internal and external product training Providing application support to the end-users. Performing Manual functional and regression testing of features before releaseDiagnose, analyse and solve client queries/issues.Responsible for product roll out to customer Manage customer expectations and wish listsProduct user acceptance sign offResponsible for working with teams, vendors and other business partners.Responsible for Customer service and support team

Apply Now