Customer Service Representative

Work Location : Mira Road, MumbaiWorking Hours: 10:00 AM 6:00 PMWorking Days: 6 DaysWebsite: Your Role: As our Telesales, you'll be the first touchpoint for potential customers—turning inquiries into interest and calls into conversions. You’ll play a key role in promoting our organic products and supporting our B2B sales journey.Key Responsibilities:Handle inbound and outbound calls with charm, clarity, and confidence.Engage in lead generation through strategic cold and warm calling.Follow up with prospects, answer questions, and turn interest into orders.Communicate the benefits of our organic products to B2B clients with authenticity.Prepare and share product quotations tailored to customer needs.Ensure every call aligns with our tone—professional, warm, and solution-driven. Coordinate with internal teams to close deals and build long-term customer loyalty.Maintain accurate records in CRM and Excel.Stay motivated to hit your daily, weekly, and monthly sales targets.What You Bring:1–3 years of experience in telecalling, customer support, or a similar role.Bachelor's degree in any stream.Prior experience in the FMCG sector is a big plus.Excellent communication in English, Hindi, and any regional language is welcomed.A positive attitude and ability to stay energized—even in the face of rejection.Proficiency in Excel, CRM tools, and basic data entry/reporting.A passion for organic living and customer engagement.Strong follow-up skills and B2B sales understanding.

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