Job Title:
Customer Service Representative
Company: The HIRD
Location: Mumbai, Maharashtra
Created: 2025-12-11
Job Type: Full Time
Job Description:
Profile - Inbound Voice Process (US Healthcare )Location - Airoli East, Navi MumbaiExperience - Fresher / ExperienceMode - Work From OfficeShift - Rotational shift predominantly night shiftsWeekly Off: Any 2 weekoffCab Facility - Drop Facility( one way)Skill: Excellent communication skills.Qualification - HSC/ GraduateSalary for HSC/Graduate Fresher and EXP – 330000 LPANight shift allowance 0 to 3kRoles & Responsibilities:- Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage. - Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations. - Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines. - Resolve customer queries promptly with a customer-first approach. - Escalate complex issues to appropriate departments when needed. - Stay updated with system changes, policy updates, and meet quality and productivity targets.