Team Lead

We are actively hiring for International Process (Operations - Team Leader)Job descriptionDesignation- Team LeadLocation- Mumbai ( Jogeshwari)⏲️ Shift- 24x7 Rotational Shift (Including Night Shifts)5 Days Working with 2 rotational week offsSalary up to- 7 LPA♂️ ➡️️ Immediate Joiners Preferred♀️Responsibilities-* Customer Service, Customer Support, and Customer Service Management skills.* Experience in achieving and maintaining high levels of Customer Satisfaction* Excellent verbal and written Communication skills.* Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.* Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.* Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.* Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.* Ensure compliance with company policies and procedures while driving business growth through innovative solutions.* Utility experience would be an added advantageInterested candidates can connect for further details-mamta.parmar2@9373791306

Apply Now