Guest Services Associate

Job post summaryDate posted: November 13, 2025Pay: ₹18,000.00 - ₹22,000.00 per monthJob description:Job Title: Guest Service Associate (GSA)—Chembur LocationDepartment: Food & Beverage ServiceLocation: Mumbai China Bistro and India Bistro ChemburCompany: Foodlink F&B Holdings India Ltd.Job Summary:The Guest Service Associate is responsible for providing exceptional customer service and ensuring guests enjoy a pleasant dining experience. The role includes greeting guests, taking orders, serving food and beverages, and maintaining cleanliness and service standards in the restaurant.Key Responsibilities:- Greet guests warmly and assist them with seating arrangements. - Present the menu and make recommendations based on guest preferences. - Take accurate food and beverage orders and serve them promptly. - Ensure table setup, cleanliness, and readiness before and after each service. - Maintain complete knowledge of menu items, ingredients, and daily specials. - Coordinate with kitchen and bar staff to ensure smooth and timely service. - Handle guest queries, feedback, and complaints politely and professionally. - Follow restaurant service standards, hygiene, and safety protocols. - Support the team in achieving customer satisfaction and service quality goals. - Assist in billing, clearing tables, and resetting for new guests.Qualifications and Experience:- Minimum 1–2 years of experience in a similar role in a restaurant or hotel. - A diploma or certification in hotel management or F&B service is preferred. - Good communication and interpersonal skills. - Positive attitude, grooming standards, and a strong guest service orientation. - Flexible to work in shifts, weekends, and holidays.Key Skills:Guest Handling & ServiceCommunication & Interpersonal SkillsOrder Taking & CoordinationAttention to DetailTeamwork & MultitaskingPositive Attitude & PresentationJob Type: Full-timeBenefits:- Food provided - Health insurance - Leave encashment - Life insurance - Paid sick time - Paid time off - Provident FundWork Location: In person

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