Service Coordinator

Key ResponsibilitiesDocumentation & CRM Management Monitor and verify the uploading of Installation Checklists, PM Checklists, Training Certificates, and other service documents in CRM. Ensure all documents are correctly filled, follow Erba-approved formats, and are signed by certified engineers. Identify missing, incorrect, or non-compliant records and coordinate corrective actions with distributors and Regional Engineers. Coordination & Follow-Up Maintain regular communication with distributors to ensure timely document submission. Track pending actions and follow up until closure. Support Regional Engineers by providing updated lists and summaries of compliance progress. Analysis & Reporting Prepare weekly/monthly reports on: Uploaded vs. missing documents Compliance by distributor or region Instruments invoiced vs. installed Highlight repeated non-compliance or potential risks to management. Compliance Support Assist in maintaining alignment with ISO 13485:2016 and IVDR (EU) 2017/746 documentation requirements. Support internal and external audits by ensuring documentation completeness and traceability.QualificationsBachelor’s degree in engineering, Life Sciences, Quality, or related technical discipline. 2–3 years of experience in service coordination, CRM data management, or After Sales operations. Familiarity with ISO 13485 and IVDR requirements (preferred). Proficiency in Zoho CRM platforms . Strong Excel and data management skills. Fluent in English .Key CompetenciesExcellent organizational and coordination skills Strong analytical and reporting abilities High attention to detail and accuracy Effective communication and follow-up skills Accountability and teamwork Quality and compliance orientationContact Person : Sneha Menon Email ID : m.sneha@

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