Assistant Manager / Manager - Operations (ODA)

The ideal candidate will be responsible for driving the responsible for managing and monitoring Out-of-Delivery-Area (ODA) shipments to ensure timely last-mile delivery, cost efficiency, and service quality. The role involves coordination with branches, vendors, last-mile partners, and customers to deliver exceptional operational performance.training of employees.Key Responsibilities:ODA Delivery Monitoring- Track all ODA consignments from dispatch to final delivery using system dashboards and MIS reports. - Ensure adherence to committed delivery timelines and service norms. - Identify delayed or pending ODA deliveries and coordinate with branches and vendors for resolution.Vendor & Branch Coordination- Liaise with ODA vendors, franchisees, and delivery partners to ensure smooth last-mile connectivity. - Validate vendor bills and delivery confirmations as per agreed rate cards and service SLAs. - Monitor vendor performance (TAT, cost, and service quality) and escalate non-compliance.Cost & Process Control- Ensure ODA deliveries are executed within approved cost limits and prevent unauthorized claims. - Verify ODA applicability based on pincode classification and customer contracts. - Control misuse of ODA tagging and false claims through system validation and periodic audits.Service & Exception Management- Analyze reasons for delivery delays or exceptions and coordinate corrective actions with regional teams. - Track repeat exceptions and recommend process improvements. - Ensure accurate and timely update of ODA status in the system for customer visibility.MIS & Reporting- Prepare daily/weekly/monthly ODA performance reports (volume, cost, delay, vendor TAT, etc.). - Share deviation reports with seniors and recommend corrective actions. - Maintain record of all approvals, vendor communications, and exceptions.System & Compliance- Work with IT and Operations teams to ensure ODA routing, billing, and tracking logic is system-driven. - Ensure compliance with company SOPs, ODA policies, and customer-specific requirements. - Support audits and internal reviews by providing accurate data and documentation.Skills & Competencies Required:- Strong coordination and follow-up skills - Analytical and problem-solving ability - Good understanding of last-mile operations - Excel proficiency and basic data analysis - Knowledge of TMS / ERP logistics systems (preferred) - CommunicationQualifications- Graduate in any discipline (Preferred: Logistics, Commerce, Supply Chain). - MBA in Logistics / Supply Chain Management will be an added advantage. - 5 to 8 years' of retail or equivalent management experience - Strong verbal or written communication skills

Apply Now