Collection head - MIB

About the Role:The position is responsible for handling Pan-India Collections for all products under the Micro Enterprises Banking (MIB) segment. The person will be responsible for ensuring delivery of key performance parameters like credit losses, delinquencies, and other P & L parameters. The person will also be responsible for designing and implementing efficient and effective collections processes and foster a culture of customer service in the collections team.Responsibilities:- Design and implement agile, scalable collection strategies for MIB Segment (both secured and unsecured). - Work closely with product, credit, and analytics teams to fine-tune customer segmentation and risk triggers. - Manages and controls the operating framework for the department, provides guidance and support, ensures implementation and review of work processes in order to achieve high performance standards and continuous improvement. - Supports the development of the workforce plan for the division by providing inputs on own department’s workforce forecasts. - Monitor key metrics such as delinquency trends (DPD buckets), collection efficiency ratios, roll forwards, and cure rates (Out of 30+). - Drive proactive interventions in high-risk segments through data-led insights and dynamic resource allocation. - Working closely with Business & Credit Teams on the Early warning systems (EWS) Triggers and working on a timebound plan for exit or improvement. - Build and lead a high-performing pan-India in-house collections team. - Monitor performance and compliance of the team. - Drive strong field productivity through KPI-based performance frameworks. - Ensure adherence to RBI’s Fair Practices Code and the bank’s code of conduct for collections. - Address escalations and grievances in a structured and timely manner. - Ensure zero tolerance for misbehavior, coercive tactics, or reputational risk. - Ensure minimal attrition.Qualifications:- Essential: Graduate / Postgraduate in Finance, Management, or related field. - Preferred: Minimum of 20 years of experience in collections, with at least 5 years in MSME Segment or related segments in a private sector bank or NBFCs.Required Skills:- Customer and Quality Focus - Professional Entrepreneurship - Drive for Results - Influence and Impact - Integrity - Lead and Develop people - Enables Change - Build transparent and inclusive teamsPreferred Skills:- Experience in managing collections in a private sector banking environment. - Strong operational rigor and commercial acumen.Equal Opportunity StatementThe company is committed to diversity and inclusivity in the workplace.

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