Customer Service Representative

TCS BPS IS HIRING FOR INTERNATIONAL VOICE CUSTOMER SERVICE ROLE at MUMBAI!Kindly go through the norms below and apply only if it's relevant for you.Job Role: Customer Service AssociateJob Location: Mumbai (Malad, Thane)Experience required:- 1-12 Years in the contact center industryJob Requirement:- Candidates with international customer service (VOICE) experience preferred. - Graduate and above with minimum 12 months' experience and HSC with minimum 18 months' experience and maximum 12 years' experience in contact center industry. - Flexible working in rotational shifts, including night shifts - Fresher Candidates: B. Com, BA, BAF, BBI, BBA, BBM, BMS, BSc (Except IT & CS) Fresher Graduates from 2024 & 2025 Year of Passing Batch. - BE/BTech and Postgraduates are not eligible (Applicable to Freshers only) - Mode of Salary credit should be through banks from all the employers (No cash in hand) - All educational and employment documents are mandatory to have.Skill Requirement:- Excellent Communication Skills - Strong Team Player - Strong Domain Knowledge Preferred - Strong feedback implementation skills - Possess Positive attitude and know to promote brand value. - Ability to work in any shifts, the majority being night and midnight shiftsJob Description:- Handle customer interactions daily with 0 availability time - Ensure SLAs are met consistently at individual and team level. - Meet and exceed all performance thresholds. - Focus on Key KPI's like RSAT, AHT and customer experience. - Constantly remain abreast of new changes - Implement feedback and corrective actions to avoid repeat instances"TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately.

Apply Now