Department Manager

1. Customer-focused • Advises customers and makes sure that the entire team complies with the standards established by the company, always being a role model. • Guarantees excellent customer service in his/her department. • Makes sure the team seeks customer loyalty ensuring a better shopping experience, always being a role model. 2. Sales management of products at the store • Analyses the sales reports taking necessary decisions and following up on them, communicating the results to the team and making sure the team of assistant managers are properly trained. • Provides feedback to store management and the product manager regarding product performance in the department depending on the needs of the store. • Knows about the products and the collections of the season and makes sure the team is trained. • Knows the product needs of the brand and competitors (PVP, image, etc.), sharing the information with the team. 3. Ensuring that the store maintains the standards of the company’s image • Makes sure that the products displayed at the store meet image criteria. • Optimises the product display with the image team and store director based on the analysis of sales reports and continuous decision making to achieve a greater sales impact. • Supervises the final result of display changes (reaction) and trains the team on the changes that have been made. • Makes sure that the furniture in the store is in good shape. 4. Optimising the merchandise management processes in store and stockrooms • Through the operations team, keeps the products in the stockroom and labelled according to efficiency standards and criteria. • Ensures the receipt and delivery of merchandise, as well as product rollouts in a timely manner. • Makes continuous replenishment of products at the store possible by organising and distributing among the operations team, ensuring they are replenished from the stockroom using tools available at the store. • Maintains and optimises the product management processes in the department such as the distribution of overstock in the fitting room, movement of products to the store and stockroom, etc. • Ensures that the demand for the product is carried out effectively to achieve a greater impact on the sale. 5. Keeping human resources organised with the office manager • Efficiently manages resources depending on the department’s needs at the time. • Ensures timetables are created a month in advance, complying with HR regulations and ensuring the maximum efficiency of the department. • Does administrative work such as returns to work, leaves, shift changes, etc. • Guarantees compliance with the occupational risk prevention policy. • Trains, evaluates and develops the team, providing them constant feedback. • Recruits and selects the team with the Recruitment Centre (when available), making sure the new employees are onboarded the

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