Customer Support Executive

Location:Mumbai About Us: Wellbeing Nutrition is revolutionising the nutraceutical industry by providing high-quality, science-backed supplements and wellness products directly to consumers. Our mission is to empower individuals to take control of their health and well-being through education, transparency, and access to premium nutritional products.Position Overview:As a Customer Support Representative in WBN, you'll be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience via various channels, while documenting interactions and escalating complex cases, along with upselling WBN’s products.Key Responsibilities: Customer Interaction: Handle inbound customer calls and respond to inquiries in a polite and professional manner. Provide clear and accurate information about products, services, and company policies. Listen actively to customer concerns and understand their needs. Escalate complex or sensitive issues to the relevant team.Issue Resolution: Identify and resolve customer issues promptly over the phone. Guide customers through troubleshooting steps where required. Record details of customer queries and resolutions in the CRM system. Follow up with customers when necessary to ensure satisfaction.Product/Service Knowledge: Maintain a good understanding of products, services, and company policies. Stay updated on new features, offers, and processes to assist customers effectively.Upselling: While resolving queries, promote relevant products or services to customers to drive revenue.Collaboration: Coordinate with other teams to ensure smooth customer service. Share feedback and suggestions to improve processes.Requirements: Excellent communication skills in English and Hindi. Good listening skills and the ability to explain information clearly. Customer-focused approach and a polite, professional telephone manner. Strong problem-solving abilities. Experience in a customer service or call center role handling inbound calls is preferred. Basic computer knowledge; familiarity with CRM systems is a plus.

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