Beauty Advisor

Job Title: Beauty AdvisorReports To: Assistant Store Manager/Counter Manager/Store ManagerDepartment/Group: OperationsWork Experience: 0-2 yearsJob DescriptionRole and Responsibilities:Sales- % contribution to store sales and consistently achieves IPT/AUS/Conversion target set by the Manager - Helps Manager in executing monthly action plan including events calendar - Adheres to out-of-stock procedures as set by Manager - Actively participates in the FIFO process and management of Testers as per guidelines set by Manager - Number of focused services carried out (% contribution to sales) (e.g. You time services for CL) - Effectively closes the Sale, thanks the customer, and invites them - Customers Follow-up (e.g. 1-2-3 connect for EL, 2-2-2 for CL, 3-3-3 for BB)Consultation- Greets customers upon arrival with a verbal greeting and smile - Fully investigates customers’ needs using open-ended questions and demonstrates active listening - Demonstrations and consultations are hygienic and educationalProduct and Technical Knowledge- Displays a competent level of Product Knowledge, and keeps up-to-date in this area - E-Learning - Aware of and adheres to security and cashiering proceduresPersonal and Counter Image- Brand dress code and grooming followed, and the strong personal image displayed - Maintains hygiene of counter, clean and tidy work area (during and after demos and applications) - Follows procedures for using a tester, to ensure hygienic cleaning, application, and sampling - Keeps brush belt clean and in good orderCommunication and Relationship Building- Maintains good relationships with Customers, Store, SSL and Brand teams, Mall Management - Attends Learning Labs/scheduled workshops, contributes to training sessions/meetings, and keeps oneself informed of all store activities - Communicates essential information to the store team - Is keen to help the team with their tasks, also accurately and timely completes their own taskCommitment- Punctual, flexible, and has a responsible attitude towards breaks and absence - Ensures compliance with the company’s code of conduct and SOPs - Self-motivated, uses own initiative, and takes direction well-Qualifications and Education Requirements- High School Graduate or equivalent - Knowledge of computer applications such as Microsoft Outlook, Word, Excel, PowerPoint, etc.Preferred Competencies & Skills- Technical skills: Retail selling skills, Effective communication, and makeup skills - Other Skills: Customer orientation, learning proficiency, planning and organizing, team player, influencing, problem-solving, Innovative, In touch with current trends, styles, colors, and also the taste of the Indian market.Preferred IndustryBeauty/ Retail /Apparels/Salon/Aviation/Hospitality

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