Customer Service Specialist

Hi Everyone,We have an urgent opening for Customer Support Service. Please find below details If Interested Kindly revert back with updated CV.Freshers to Experience.CTC- Up to 4.45 LPA- 24/7 Shifts-5 Days Work From Office- Malad (Mumbai)NP- Immediate to Serving who can join in 5-7 Days.Responsibilities Respond to Inquiries: Handle customer queries via phone, email, chat, or social media with professionalism and empathy. Maintain Records: Document interactions, resolutions, and feedback in CRM systems for future reference and analysis. Product Guidance: Educate customers on product features, usage, and updates to enhance satisfaction. Complaint Resolution: Address concerns promptly and follow up to ensure complete resolution. Collaborate Internally: Work with sales, product, and marketing teams to relay customer insights and improve service delivery. Upsell & Retain: Identify opportunities to promote additional services and foster.Qualifications Graduate/Undergraduate Prior experience in customer service or support roles is a plus.Required Skills Good communication and active listening skills. Strong problem-solving and multitasking abilities. Familiarity with CRM tools and help desk software. Patience and empathy in handling customer concerns.Pay range and compensation package CTC- Up to 4.45 LPA

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