Customer Service Representative

Responsibilities:- Guiding members through their journey with 1 Finance from downloading the application to executing the personal finance advisory plan - Educating members on our tools and features to enhance adoption and retention - Attending to issues faced during the member lifecycle - Support members via the in-app chat service, emails and over the phone throughout the member journey - Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required - Address member complaints in a compassionate and patient manner - Strive to achieve high member satisfaction by going above and beyond and delivering a ‘WOW’ member experience every time - Motivate and encourage members across the member journey to maximize member satisfaction - Collaborating with the rest of the team on new member-centric initiative - Proactively review the user journey, find and work upon areas of improvementSkills:- Excellent written and verbal communication skills - Collaborative and result oriented - Structured approach of thinking and execution - Strong sense of service orientation and solution driven approach

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