Customer Support Associate

Job Role:Customer Support Executive – Chat/Call/Email Support Job Location:Marol, Andheri, Mumbai(On-site) Compensation:Up to ₹30,000 In-Hand per month + Attractive Monthly Incentives Working Days:6 days a weekAbout the Role: We are looking for a motivated and customer-focused Customer Support Executive to join our team. This role involves handling inbound queries via chat, call, and email from customers.You will be the face of the brand and play a key role in delivering a seamless pre- and post-booking experience to our customers.Key Responsibilities: • Handle inbound customer queries via chat, call, and email for all brand platforms. • Resolve customer service issues efficiently, maintaining high standards of quality and adherence to performance metrics. • Accurately document all interactions using CRM and proprietary tools. • Follow up with customers for pending or escalated issues through appropriate channels. • Communicate clearly and professionally to ensure a smooth and pleasant customer experience. • Ensure every customer interaction leads to an Outstanding Customer Experience. • Share feedback and suggestions with team leads/managers to improve internal processes. • Meet productivity goals including number of chats handled, resolution time, and first response time.Preferred Candidate Profile: • Education: 10+2 or Graduate in any discipline. • Experience: 6 months to 4 years in a Customer Support role (preferably in D2C/e-commerce/healthcare/wellness). • Strong communication skills (both verbal and written). • Familiarity with CRM tools is a plus. • Customer-first attitude with the ability to remain calm under pressure. • Shift Timings: any one fixed 9-hour shift between 8:00 AM to 11:00 PM (No Night Shifts).Please feel free to share your resume at

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