Kinaxis Rapid Response - Lead Consultant

Role OverviewWe are seeking an experienced Kinaxis AMS Support Lead to manage post-implementation support, drive continuous improvement, and lead a global AMS team. This role requires strong functional expertise, stakeholder management, and the ability to guide enhancements, performance optimization, and data governance within Kinaxis RapidResponse.Key Responsibilities- Lead the AMS operations for Kinaxis RapidResponse, ensuring high system availability and SLA adherence. - Manage incident, change, and problem management processes across multiple business units. - Serve as the primary escalation point for complex issues and coordinate with Kinaxis COE or vendor support. - Oversee data accuracy, integration health checks, and performance tuning. - Drive minor enhancements and configuration changes in collaboration with business teams. - Conduct root cause analysis (RCA) and implement continuous improvement plans. - Mentor junior consultants, ensuring best practices in ticket handling and documentation. - Collaborate with business stakeholders to identify improvement opportunities and automation. - Support release management, patch validation, and UAT coordination.Required Skills- 8 plus years of total experience, with 5+ years in Kinaxis RapidResponse AMS/support. - Proven expertise in multiple Kinaxis modules (Supply, Demand, S&OP, Capacity, Inventory). - Deep understanding of supply chain planning processes and integration with ERP systems. - Experience leading AMS or support teams in an onsite/offshore delivery model. - Excellent stakeholder engagement and communication skills. - Strong knowledge of SQL, data analysis, and performance optimization.

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